In order to make a product visible in DMX-Workshop, the product must reply to an ArtPoll with one or more ArtPollReply. The screenshot below shows a Wire Shark capture of the ArtPollReply packets from a Data-Lynx IOP.
Common errors in formatting ArtPollReply are:
1) The text signature at the top of the packet is “Art-Net”. It is case sensitive.
2) DMX-Workshop only listens on Port 6454 (decimal).
If you have difficulty making your product visible in DMX-Workshop then submit a Wire Shark capture on a support ticket and we will try to help.
From time to time, new firmware is released for Jump-Start. The latest version can be downloaded here. It is not necessary to return Jump-Start for upgrade – it can be done in the field. This is achieved by connecting Jump-Start to an Artistic Licence Art-Net node such as artLynx. DMX-Workshop can then be used for the upgrade.
Please follow the following procedure:
Ensure Jump-Start is set to ‘RDM Standard’ and not ‘DRAFT’. This can be found in the setup menu.
Put the Jump-Start in firmware upload mode. This is done by pressing the left and right arrow keys at the same time.
The right-side LED will light to confirm upload mode is active.
Connect the Jump-Start to the Art-Net node.
Download the latest firmware (see link above) and copy file to: C:\Program Files (x86)\Artistic Licence\DMX-Workshop\Firmware.
Select the network list in DMX-Workshop and wait for Jump-Start to be discovered as a node.
Upload the firmware to the Jump-Start by right-clicking in RDM information area and following the options to upload firmware.
There are three methods for finding the IP address of an Art-Net product:
Connect using DMX-Workshop, this will display the product in a network list along with its IP address. DMX-Workshop can be downloaded from here.
Ping: Open a command line window and use the ping command. If the products are on the normal Art-Net address range, type: “ping 188.8.131.52”. This approach is best on a Mac as Macs do not support net-bios.
Perform a net-bios search (Windows only). To do this, connect the product to your laptop’s network, open browser and type in the net-bios name of the product you are using (see below). Occasionally the net-bios cache in the browser gets out of date. To flush the cache and restart, type the following in the browser window: nbtstat -R