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Art-Net: I can’t find my gateway

I can’t find my gateway:

1) Check that you have the IP on your laptop setup correctly. It should be and subnet

See: 0110 Art-Net Setting an IP address on Windows XP

2) You should be running DMX-Workshop as administrator.

See: 0801 Misc – Using Windows XP Compatibility Mode

3) To find out the IP address of your product, see FAQ Art-Net: Finding the IP Address of a product

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Art-Net: Resetting a product’s IP address

Our gateway products, which include artLynx duo, artLynx quad, artLynx RJ45, netLynx quad and dataLynx II all have a factory reset switch. To reset to factory defaults, hold down the switch and cycle the power. Once you have reset to the factory default, the IP address will change. See Art-Net: Finding the IP Address of a product

The IP address of legacy Artistic Licence network products can be reset to factory default using the front panel controls as described below:

Product IP Reset Procedure
AL5001 A
AL5002 A
Data-Lynx O/P B
Data-Lynx I/P B
Data-Lynx IO/P B
Down-Lynx A
Up-Lynx A
Net-Lynx O/P A
Net-Lynx I/P A
Cata-Lynx I/P A
Cata-Lynx O/P A
Ether-Lynx II B
Art-Lynx O/P A
Art-Lynx I/P A
Art-Pipe B
Art-Relay B
Multichrome E1 & E2 A

A: Set Sub-Net wheel and both Universe wheels to F, power off, power on.

B: Set Sub-Net wheel to 9, power off, power on, power off, set Sub-Net wheel to F, power on.

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Art-Net: Finding the IP Address of a product

There are three methods for finding the IP address of an Art-Net product:

  • Connect using DMX-Workshop, this will display the product in a network list along with its IP address. DMX-Workshop can be downloaded from here.
  • Ping: Open a command line window and use the ping command. If the products are on the normal Art-Net address range, type: “ping”. This approach is best on a Mac as Macs do not support net-bios.
  • Perform a net-bios search (Windows only). To do this, connect the product to your laptop’s network, open browser and type in the net-bios name of the product you are using (see table below). Occasionally the net-bios cache in the browser gets out of date. To flush the cache and restart, type the following in the browser window: nbtstat -R
Current Products  Net-bios Name
netLynx quad netLynxquad
dataLynx II dataLynxII
artLynx duo artLynxduo
artLynx quad artLynxquad
artLynx RJ45 artLynxRJ45
versaSplit EthB VersaEtherB
Legacy Products  Net-bios Name
Down-Lynx DownLynx
Up-Lynx UpLynx
Net-Lynx O/P NetLynxOp
Net-Lynx I/P NetLynxIp
Cata-Lynx I/P CataLynxIp
Cata-Lynx O/P CataLynxOp
Ether-Lynx II EtherLynxII
Art-Lynx O/P ArtLynxOp
Art-Lynx I/P ArtLynxIp
Art-Pipe ArtPipe
Art-Relay ArtRelay
Multichrome E2 E2MultiChrome
Eaton / Cooper Controls EN2RDM EN2RDM
Eaton / Cooper Controls EN8RDM EN8RDM
Lex Products LexNet LEXNET